|Andrew Dexter Property Maintenance Services|
|Telephone: 01920 438746||Mobile: 07971 973067||Email: firstname.lastname@example.org|
(including Terms & Conditions and Privacy Notice)
|Address:||Andrew Dexter Property Maintenance Services
18 Sacombe Green Road
|Terms and conditions:||Invoice payment terms:
Please note that full payment for completed work and supplied goods is due seven days from invoice date. We accept cash, cheque or online BACS payments.
Andrew Dexter Property Maintenance Services always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us (as above) as soon as you can in order that we can rectify any problems as soon as possible.
We aim to respond within 3 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using my own complaints procedure, as a Which? Trusted trader I use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Andrew Dexter Property Maintenance Services is committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this Privacy Notice. In line with the General Data Protection Regulations (GDPR), this Privacy Notice explains the types of personal data (meaning information about an individual from which that individual can be personally identified) we will collect about you when you interact with us. It also sets out how we will use and process this data securely.
Legal basis for processing data
The lawful basis for us to collect and/or process your personal data is in order for us to either visit you, at your request, to view potential work and/or to be able to provide you written documentation, prior to entering into a contract. Once you have entered into a contract with us for work to be undertaken, we will only process your personal data for the purposes of legitimate interests in order to fulfil agreed contractual obligations.
What data do we collect?
At the point of you requesting a site visit and/or written quotation from us, we will collect the following personal data from you:
What do we do with it?
We will only use your personal information for the purposes of direct email or telephone communication about the contract that you have entered into with us, or for the purpose of sending you a written communications (i.e. quotations, invoices) relating to this work. We will not share your personal information with third parties without consent, unless we are required to do so by law.
Keeping your data secure
Our data retention periods
Your data rights
You can find out more about these data rights from the Information Commissioner's Office (ICO) website.
Accessing your personal data
Making a complaint
ICO concerns website: www.ico.org.uk/concerns
ICO helpline: 0303 123 1113
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to this Privacy Notice
This Privacy Notice was last updated on 17th May 2018.